Complains Procedure

Complaint Handling Procedure

AH Services

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1. Introduction

At AH Services, we are committed to providing excellent service to all our customers. However, we understand that sometimes things may go wrong. This procedure sets out how we handle complaints fairly, promptly, and transparently.

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2. How to Make a Complaint

If you are unhappy with any aspect of our service, please contact us:

    •    Email: sales@ahservices.uk

    •    Phone: 0161 706 1780

    •    Post: Apartment 7 Vickery court - 3 giants seat grove - M27 8BD

 

3. Our Complaint Process

    •    Acknowledgement: We will acknowledge receipt of your complaint within 5 working days.

    •    Investigation: We will investigate your complaint thoroughly and aim to provide a full response within 10 working days.

    •    Resolution: We will explain our findings and any action we propose to take to resolve the issue.

If your complaint is more complex, we may need more time. If so, we will keep you updated.

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4. If You Are Not Satisfied

If you are not satisfied with our final response, or if your complaint has not been resolved within 8 weeks, you have the right to escalate it to the Energy Ombudsman.

The Energy Ombudsman is impartial, independent, and free to use.

You can contact the Energy Ombudsman as follows:

    •    Name: Energy Ombudsman

    •    Website: http://www.energyombudsman.org

    •    Email: enquiry@energyombudsman.org

    •    Phone: 0330 440 1624 (Monday to Friday, 8am–8pm, and Saturday, 9am–1pm)

    •    Post: Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF

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5. Record Keeping

We keep a record of all complaints to monitor performance and continuously improve our service.